Shipping policy

Shipping Policy

Effective Date: [05/14/2026]

Thank you for shopping with us. This Shipping Policy outlines our order processing, shipping costs, delivery times, and related terms for all orders placed on our website.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and holidays).
Orders placed after 5:00 PM (UTC+8) or on weekends/holidays will be processed the next business day.
During peak seasons (holidays, sales), processing may take 2–5 business days due to high order volume.

2. Shipping Destinations

We currently ship to worldwide (excluding PO boxes and APO/FPO addresses).

3. Shipping Costs & Free Shipping

Standard Shipping: $10 (orders under $49.99)
Free Standard Shipping: On all orders $49.99 and above (worldwide)
Express Shipping: $20(faster delivery, optional at checkout)

Shipping costs are automatically calculated at checkout based on destination and order value.

4. Estimated Delivery Time

USA/Canada: 7–15 business days (Standard); 3–7 business days (Express)
Europe/UK: 10–20 business days (Standard); 5–10 business days (Express)
Australia/New Zealand: 12–25 business days (Standard)
Other countries: 15–30 business days

Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or unexpected events outside our control.

5. International Shipping & Customs Duties

Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in the product price or shipping cost.
We will not mark orders as “gift” or lower the invoice value to avoid customs fees, as this violates international trade regulations.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Tracking information may take 24–48 hours to update after shipment.

7. Return Shipping Address (for returns only)

Return Address:

[zhuangzhuang]

Zhengzhou E-commerce General Warehouse

Henan Province, China

Postal Code: [450000]

Contact: [+8613800138000]

Please contact our customer service before returning any items. Unauthorized returns will not be accepted.

8. Delays & Issues

We are not responsible for delays caused by the shipping carrier, customs, natural disasters, or other events beyond our control.
If your order is not delivered within 30 days of shipment, please contact us at [Your Email] so we can assist with tracking or file a claim.

9. Holidays & Peak Season

Our fulfillment center is closed on Chinese public holidays and major international holidays (Christmas, New Year, etc.). Orders placed during these periods will be processed after the holiday.
All items are shipped directly from China via international shipping.